questions asked so frequently they have their very own section; you are not alone.
please send us an email
subject: 'guest pass'
include your guests full name, e-mail and phone number
+
the class name, date and time you wish to take
check out your perks !
program launching soon
FREEZE: two-week freeze 1x/year
with auto-restart
PAUSE: 3-month pause 1x/year
with auto-restart
please send us an email
subject: 'FREEZE or PAUSE'
thank you for being here; we hate to see you go
please send us an email
subject: 'TERMINATE/CANCEL'
the contract you signed when you signed up for the membership
yes, all autopay memberships have a 3-month initial commitment. memberships are charged on a monthly or annual basis. those memberships include: annual, $129 monthly & $79 family.
if you ever need to pause, freeze or downgrade please fill out the forms above.
to terminate or cancel, we require a 7-day notice in writing via email or cancellation form.
*please note if you terminate your membership and want to start back up again later your membership will re-enter into a new 3-month commitment.
no refunds or returns on memberships of any kind.
possibly the best perk of membership… once you have clearly printed your name (with sharpie) on your mat you are welcome to keep your mat at the studio. mat storage is located:
downstairs – along the back hallway wall
upstairs – outside of the barre studio OR inside the prop closet in mandala studio
*please be aware we do bi-annual mat storage clean out. you will receive an email notice – any mats left unclaimed by the stated deadline will be donated.
your 10% off discount will be automatically applied at checkout.
made a purchase but didn’t receive your discount? give us a call – we will place a credit onto your account.
please use discount code: MEMSAUNA at checkout for $10 off your session or package.
yes! please send us a note subject: ‘health insurance reimbursement’ and we will send you back an electronic copy.
your membership is non transferable – however, you’ve got options:
1. enroll $79 family add-on
2. keep a shareable 10-pass on file
3. use a guest pass
4. send your unique referral code
members get to bring a friend for free each month
please fill out the form subject: ‘guest pass’
include your guests full name, e-mail and phone number as well as the class name, date and time you wish to take.
*please note you must accompany your guest to class.
we’re psyched to offer members unlimited referrals for folks brand new to Balance 🙂
once your friend books through your unique your friend will get $25 credits. Once they spend $49 at the studio you will get $10 credits
make sure you have downloaded our app. once you enter into your booking page click the Refer & Earn button directly under Balance Studio
from there you will be able to share your unique code to anyone who is brand new to balance.
when you refer a friend the friend receives $25 in money credits that can be used for a single drop in class or towards a $49 new student special pass. once the friend spends $49, you receive $10 in money credits that can be used towards any retail purchase or service. thanks for sharing !
